Refund Policy

Last updated: June 6, 2025

We want you to love your Lourian® products. If you're not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return:

  • You must contact us within 14 days of receiving your order.

  • Items must be unused, unopened, and in original packaging.

  • Proof of purchase (order number or receipt) is required.

Due to hygiene standards, we cannot accept returns on used nail gel or opened cosmetic items unless they arrived damaged or defective.

2. Non-Returnable Items

  • Used or opened gel polish, builder gels, or other cosmetic liquids

  • Sale or clearance items (unless damaged on arrival)

  • Gift cards or promotional items

  • Custom or special-order items

3. Damaged or Incorrect Orders

If your order arrived damaged, leaking, or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

We’ll gladly send a replacement or issue a refund for affected items.

4. How to Request a Return

To start a return, please contact us at support@louriangel.com with the subject line “Return Request – [Your Order Number]”.

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item.

5. Refunds

Once we receive and inspect your returned item:

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • You will receive an email confirmation once the refund is issued.

  • Original shipping costs are non-refundable (except for incorrect or damaged items).

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Double-check your bank or credit card account

  • Then contact your payment provider—it may take a few days before your refund is officially posted

  • If you've done all of this and still have not received your refund, please contact us at support@louriangel.com

7. Exchanges

We do not offer direct exchanges at this time. If you wish to replace an item, please initiate a return (if eligible) and place a new order.

8. Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out:
Email: support@louriangel.com