Shipping Policy

Last updated: June 6, 2025

Thank you for shopping with Lourian®. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policies below.

1. Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

  • During high-demand periods or promotions, processing may take slightly longer.

2. Shipping Destinations

We currently ship to the following regions:

  • United States

  • Canada

  • United Kingdom

  • European Union countries

  • Australia

  • Selected international destinations

If your country is not listed, please contact us at support@louriangel.com for assistance.

3. Shipping Methods & Estimated Delivery Times

Region Shipping Method Estimated Delivery Time
United States Standard / Express 5–10 business days
Canada Standard / Express 7–14 business days
Europe Standard / Tracked Airmail 7–15 business days
UK Tracked Shipping 6–12 business days
Australia Tracked Shipping 8–16 business days
Rest of World Tracked International 10–20 business days

Delivery times are estimates only and may be affected by customs delays, weather, or postal service disruptions.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on destination and package weight.

  • Free shipping may be available for qualifying orders. Please refer to our homepage banners or promotions for eligibility.

5. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs fees imposed by your country.

  • These charges are not included in the item price or shipping fee and are the buyer’s responsibility.

  • We are not responsible for delays caused by customs clearance.

6. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your shipment through the carrier’s website or our tracking page.

7. Lost or Delayed Packages

  • If your package is significantly delayed or marked as delivered but not received, please contact us at support@louriangel.com within 10 days of the expected delivery date.

  • We will work with the carrier to resolve the issue. Claims made after this period may not be eligible for reshipment or refund.

8. Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

9. Contact Us

For shipping questions or support, reach out to:
Email: support@louriangel.com