Shipping Policy

Last updated: June 6, 2025

Thank you for shopping with Lourian®. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policies below.

Kindly Note: Estimated Delivery Times = Processing Time + Shipping Time

1. Processing Time

  • Orders are typically processed within 1 business days (excluding weekends and holidays) after payment is confirmed.

  • During high-demand periods or promotions, processing may take slightly longer.

2. Shipping Destinations

We currently ship to the following regions:

  • North America: United States (excluding overseas territories and islands), Canada, Mexico, Puerto Rico.
  • Europe: All EU countries and the United Kingdom.
  • Africa: South Africa, Egypt, and Nigeria.
  • Asia: Brunei, Hong Kong SAR, Israel, Japan, Jordan, Laos, Lebanon, Macao SAR, Malaysia, Mongolia, Myanmar, Oman, Philippines, Qatar, Singapore, and Vietnam.
  • Oceania: Australia and New Zealand

If you are unsure whether we can ship to your country or region, please feel free to contact us.

3. Shipping Methods & Shipping Time

We use Shun You Express to ship your order, usually need 5-10 business days (shipping time) can delivery to your address, shipping fee is $5.98.

Free shipping: Order amount over $29.99, we can provide free shipping for your order.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on destination and package weight.

  • Free shipping may be available for qualifying orders. Please refer to our homepage banners or promotions for eligibility.

5. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs fees imposed by your country.

  • These charges are not included in the item price or shipping fee and are the buyer’s responsibility.

  • We are not responsible for delays caused by customs clearance.

6. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your shipment through the carrier’s website or our tracking page.

7. Lost or Delayed Packages

  • If your package is significantly delayed or marked as delivered but not received, please contact us at support@louriangel.com within 10 days of the expected delivery date.

  • We will work with the carrier to resolve the issue. Claims made after this period may not be eligible for reshipment or refund.

8. Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

9. Contact Us

For shipping questions or support, reach out to:
Email: support@louriangel.com

10. FAQ: 

1. Can I change my shipping address after placing an order?
Please note that your shipping address cannot be revised after the order has been successfully placed. However, before your order ships, we will do our best to help you revise your shipping address. Therefore, please ensure your shipping address is correct. If you have any questions, please feel free to contact us first, and we will be happy to help you solve the matter.

2. How do I track my order?
After your order ships, a tracking number will appear. You can track your order on our website with the tracking number provided.

Tracking Link: www.17track.net

Please note: It may take 48 to 72 hours for the tracking information to be updated, and sometimes tracking numbers may change. If you cannot get the tracking information for your order after 3 days, please feel free to contact us for more information.